AppBeat is first monitoring provider to provide 100% SLA guarantee. This is possible thanks to our robust failover cluster architecture which is installed on different continents and AppBeat agent microservices which are distributed all around the world.
You are eligible to our 100% SLA guarantee if all following requirements are met:
- you have valid and paid account with our Enterprise plan when incident occurs
-
if at any time we skip monitoring of your service for more than:
-
[check_interval_in_seconds] + [(number_of_confirmation_checks + 1) * 30] seconds
- Example: your check interval is one minute, and you have no additional confirmation checks - if check and parent service is not deleted or paused, and check frequency was not altered, then time difference between two same consecutive checks must always be less than 90 seconds
-
outage is defined as failure of your original check and failure of all subsequent confirmation checks
-
Example: if your check has two confirmation checks we will run three checks in total and all must fail to declare outage
-
to minimize misunderstandings, customer will have to communicate all incidents with us in Coordinated Universal Time (UTC)
-
to determine if checks were performed we will use all available AppBeat logs
-
if we receive two repeatedly reports which are both rejected by our analysis, then you are excluded from our SLA guarantee for one year (to protect our resources)
-
SLA agreement is valid only for our monitoring service (backend) and does not apply for our web application (frontend)
In the event when our service does not meet our guarantees you are eligible for free AppBeat service for same period as your purchased account validity, but not more than one year from confirmed incident.
Example: if your account with Enterprise plan is valid for one year we will extend your account validity for one year since confirmed incident.
If you have any doubts or questions please contact us.